Privacy Policy

Souvenir World respects each individual’s rights to personal privacy. We will collect and use information through our website only in the ways disclosed in this statement. Souvenir World is committed to safeguarding your personal information and will always handle your personal information securely and carefully.

Why we collect information

We collect information for a number of reasons including:

• To deliver products to you
• To complete other transactions with you or on your behalf
• To better understand your requirements and preferences
• Improve our service
• Provide offers that are of interest to you or benefit to you

How we collect information

We collect information in a number of ways

• When you order goods, particularly when these products are delivered
• When you provide feedback to our website

What we collect

The personal information we collect in most cases is

• Name
• Address
• Delivery address
• Phone number
• E-mail address
• Transaction information

Who we may share your information with

We will often need to pass on your personal details such as name and address to companies who perform part of our delivery service such as Australia Post and major delivery companies. Your payment details are never shared with any third party organisations.

All third party organisations and the individuals who work for them have agreed to abide by our Privacy Policy and the Australian National Privacy Principles in the way they handle any personal information collected, held, used, disposed or disclosed by us.

We will not be liable for the failure of anyone external to our organisation abiding by the National Privacy Principles, this Policy and their contracted privacy obligations to us. Any breach of our Policy may lead to them having their contract cancelled.

We may also need to disclose information to government authorities as required by law.

Access to your personal information

If you would like to access or update your personal information, please contact us by emailing sales@souvenirworld.com.au or by post at 595 Gardeners Road, Mascot, NSW 2020, Australia.

Storage and Security

We will take all responsible steps to protect the security of the personal information that we hold. This will include appropriate measures to protect electronic materials and materials stored and generated in hard copy from tampering or interference by outside sources or unauthorised use by employees or agents of Souvenir World.

What happens if you chose not to provide your personal information

You are not obliged to give us your personal information. However, if you chose not to provide us with that information then we may not be able to provide you with service you require.

Privacy Officer

We have appointed a Privacy Officer who can be contacted by emailing sales@souvenirworld.com.au or by post at 595 Gardeners Road, Mascot, NSW 2020, Australia.

All enquiries on this policy, request for access, requests for correction and complaints must be referred to the Privacy Officer.